Van Cleef & Arpels Sweet Alhambra Heart Pendant Pink Gold Carnelian

1.When we received your payment, we will deal with your order with 24 hours to insure the products quality. If anything goes well, we will ship it out within 1 days.

2.We will choose EMS or DHL ship your order will be delivery in 7-10 workdays. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it. And hope you can understand too.

3.After we ship it, we will email the tracking number and real shipping picture to you (the email address you used when you made the order), so you can check your order status any time. And please remember to check your email frequent after you pay for the order, because if we have any questions, we will email to you.

4.When we received your payment, we will send your order to the factory within few hours. So if you real want to change it or cancel it, we hope you can tell us within few hours. Because after we send the order to the factory to prepare, it is difficult to stop the parcel for you. So we hope you can understand.

5.If the product’s quality is no problem, we can’t to accept the return it. If there’s a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can try to wash it or clean it by alcohol, sometime it can work. Then we will give our guest appropriate compensation. If the size is small for you, or when you received your jersey, you find you don’t like it and so on, this problem we don’t accept. If you still insist to return it, please contact our customer service first. So hope you can understand us.